Shipping Policy
Lead times - You can find this information under the "Shipping" section on each individual product. This can vary as some of our products are made to order.
Shipping cost will be calculated at checkout. This is based on the cost of the items.
Up to £176 is a rate of £5.99.
Over £176 is a rate of £15.00.
Packaging
Where possible we re-use boxes and packaging to reduce our environmental impact.
Return & Exchange Policy
We hope you will be delighted with your purchase from us and that your delivery arrives with you on time and in great condition. It is your responsibility to carefully check that all items have been delivered in the quantity ordered and to the ordered specification. You must tell us of any errors, omissions or damage to items, by phone or email, within 24 hours of receipt of your items, or by the end of the next working day. Any errors or omissions reported after this time will not be investigated. Please wait to receive a goods return note before returning items.
Should you wish to return goods, you may do so up to 14 working days from receipt. They must be returned to us unused and in the original packing.
The cost of the return delivery is the responsibility of the customer and we strongly suggest you use an insured courier and obtain a receipt of sending.
When we receive the product back it will be examined and action taken as requested (e.g. credit note raised)
If we receive a product back with packing damaged and/or parts missing or damaged, we reserve the right to make a restocking charge of £25 plus VAT or 15% of the value of the goods (whichever is the greater).
If there are several parts missing or damaged, we may charge the full cost of the item.
Goods reported as faulty will be tested on their return to our office. Should the fault be found to be caused by wilful damage or misuse, we reserve the right to charge you for any replacement goods.
Any monies paid will be returned within 30 days, less the cost of delivery.